Shipping Policy

At jetboilsale.com, we are committed to providing fast, reliable, and free shipping for all our customers worldwide. As an e-commerce platform specializing in backpacking stoves and camping systems, we understand the importance of timely delivery, and we work with trusted logistics partners to ensure your order arrives safely and on time. This Shipping Policy outlines our shipping terms, timelines, and procedures.
Free Shipping: We offer free standard shipping on all orders placed on jetboilsale.com, with no minimum order value required. There are no hidden shipping fees—all Product prices displayed on our website include free shipping to any destination worldwide.
Order Processing Time: All orders are processed within 1-3 business days of being placed. Processing time includes verifying payment, checking inventory, and preparing your order for shipment. Orders placed on weekends or holidays will be processed on the next business day. We will send you a shipping confirmation email with a tracking number once your order has been shipped.
Delivery Timelines: Standard delivery takes 6-12 business days from the date of shipment, regardless of your location (domestic or international). Please note that delivery times are estimates and may vary due to factors beyond our control, including customs delays (for international orders), weather conditions, and logistics disruptions. We are not liable for any delays in delivery caused by these factors, but we will work with our logistics partners to resolve any issues promptly.
Tracking Your Order: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our website or through the logistics partner’s website. If you do not receive a tracking number within 4 business days of placing your order, please contact our customer service team via press@jetboilsale.com.
Shipping Restrictions: We ship to all countries worldwide, with the exception of countries where international shipping is prohibited by law. If you are located in a country with shipping restrictions, we will notify you via email after you place your order and process a full refund. Additionally, some Products may be subject to import duties or taxes in your country—these are your responsibility and are not included in the order price or shipping cost.
Missing or Damaged Shipments: If your order is lost, stolen, or damaged during shipping, please contact us within 7 days of the estimated delivery date. Provide your order number and tracking information, and our team will investigate the issue with our logistics partner. If the shipment is confirmed lost or damaged, we will either send a replacement order or process a full refund, at your option.